We take pride in handling all our products and carefully inspect each candle before we mail it out to you.
By making a purchase, you agree that our products are strictly non-returnable and non-exchangeable, except for candles that have been damaged during the courier process, or if you have received a faulty product.
To complete your return, please send proof of purchase and images of damage/faultiness to firstname.lastname@example.org. This has to be made within 7 days of receiving your items, and we will issue you a full refund.
Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change-of-mind purchases, and cannot exchange or refund custom candles.
However, we will try our best to accommodate replacement for damaged products during shipment. Please contact us at email@example.com within 7 days of receiving your order, with proof of damage within 48 hours of receiving the order.
If you are not happy with your purchase, we accept all returns that are fully priced and are issued as Store Credit. Store Credits expire within 12 months, and can be used on any item online.